What is the authentication code, and why am I being asked for it?
It's a 6-character code that Companies House gives to every company. Think of it as your company's signature for the internet: when something is filed for your company online, like your yearly accounts, the code is what proves the filing was allowed.
That's why you're being asked for it now. Nothing has gone wrong, and it isn't a sign you've missed something. It's just the one piece of the puzzle that only your company holds.
One thing it is not: it's not your Government Gateway login, and it's not your company's tax reference (the UTR). Those belong to HMRC, the tax side. The authentication code belongs to Companies House, the company-records side. They're separate systems with separate codes. If it's the Gateway login you're missing, see I've lost my Government Gateway login, and if it's the tax reference, see How to find your company's UTR.
Where was my code sent in the first place?
By post, to your company's registered office address. That's the official address on the public record for your company, which may not be where you actually work.
So before you request a new one, it's worth a quick look in these places:
- Any letters from Companies House kept from when the company was set up.
- Wherever post for your registered office ends up, especially if the registered office is an accountant's office or a mail-forwarding address.
- Anyone who helped set the company up or has filed for it before, like an accountant or a formation agent. If they file online for your company, they may already have the code.
If a quick look doesn't turn it up, don't spend hours hunting. Requesting a new one is simple.
How do I request a new code?
- Go to Companies House WebFiling on gov.uk and create an account, or sign in if you already have one.
- Follow the steps to request your authentication code for your company.
- Companies House posts the code to your company's registered office. It is post only; they won't email it or read it out over the phone.
- Wait for the letter. It can take up to 10 working days to arrive, and longer in busy periods.
- When it arrives, keep it somewhere safe, and finish whatever filing you were in the middle of.
That's the whole process. There's no form to print.
What if I've moved and can't get post at my registered office?
This is the trap that catches the most people. The code only goes to the registered office on record, so if you've moved, or the registered office is an old accountant's address you no longer use, the letter will land somewhere you can't reach.
Companies House has a route for exactly this: if you can't access your company's registered office address, they can send the authentication code to your home address instead. You do this through the Find and update company information service on gov.uk.
One thing you can't do yet: update the out-of-date registered office. Changing your company's details online is itself a filing, so it needs the very code you're waiting for. Once the new code has arrived at your home address, use it to bring the registered office up to date, and the same problem won't bite you again next year.
How long will this take?
Plan for up to 10 working days from requesting the code to the letter arriving, roughly two weeks in real terms. Companies House themselves say not to wait until your accounts are due, because delivery can take longer than usual when they're busy.
So if your filing deadline is coming up, request the code today, before you do anything else. It's the one step you can't speed up. Everything else about your filing can be prepared while you wait for the post.
How do I keep it safe once I have it?
Companies House say to treat the code with the same care as your bank card PIN. It works like a signature for your company, so anyone who has it can file things in your company's name.
- Only share it with people you trust to file for your company.
- If someone who shouldn't have it gets hold of it, change it. You can change or cancel the code by signing in to WebFiling.
- If you change it, tell your accountant or anyone else who files for your company, because the old code stops working straight away.
- Companies House will never ring you and ask for your code. If someone does, it's not Companies House.